Shipping policy

Shipping Policy

Thank you for shopping at Gallop & Ghoul. Here is everything you need to know about how we ship your order.

Free worldwide shipping

We ship to customers all around the world, and shipping is free on every order. There are no minimum purchase requirements.

Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Once your order is placed you will receive an order confirmation email. Please make sure your shipping address is complete and correct, as we cannot be held responsible for orders delivered to an incorrect address provided at checkout.

Delivery times

Estimated delivery times depend on your destination and are shown at checkout. Delivery times are estimates and are not guaranteed; delays may occasionally occur due to carriers, customs clearance, weather or peak seasons such as Halloween and the holidays.

Order tracking

As soon as your order ships, we will email you a tracking number so you can follow your package until it arrives.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges, if any, are the responsibility of the customer and are not included in the order price. We are not able to control or predict these charges; please contact your local customs office for more information.

Lost, delayed or damaged packages

If your tracking has not updated for an extended period, your package appears lost, or your order arrives damaged, please contact us at gallopandhoul@gmail.com with your order number and we will help you resolve it. For damaged items, please see our Refund Policy.

Contact

Questions about shipping? Email us at gallopandhoul@gmail.com.

Dimas Hidalgo Medina (Gallop & Ghoul) · NIF 21105483Q · Calle Indiano Medina 63, 35460 Gáldar, Las Palmas, Spain